Are you an employer, org, or government agency?

Terms of Service

By using Untapped, you agree to these terms. Please read them carefully.

About Us

Untapped — also referred to as Untapped Solutions and the Untapped App — is operated by ConConnect Holdings Corporation DBA Untapped App, the parent company responsible for this website, the mobile application, and all related services. Any reference to "Untapped," "we," "us," or "our" in these Terms means ConConnect Holdings Corporation DBA Untapped App.

By accessing and using Untapped — including the mobile application, website, and all related services — you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Eligibility

You must be at least 13 years of age to use Untapped. If you are under 18, you represent that you have your parent or guardian's consent to use our services. By creating an account, you confirm that you meet these requirements.

Platform Overview

Untapped is a mobile application designed to connect users with job opportunities, community services, and supportive resources. Our platform functions as an AI-powered support system — think of it as an AI social worker — helping users navigate employment, housing, benefits, and other life needs.

Key platform capabilities include:

  • Browsing and applying to job opportunities
  • Browsing and applying to community services and programs
  • AI-powered resume building and profile optimization
  • AI chatbot for guidance, coaching, and support
  • Communication with assigned caseworkers and social workers via in-app messaging and SMS
  • Case plan development and progress tracking

Jobs & Services

Untapped aggregates job listings and service opportunities from across the web, as well as postings from our internal partners and partner organizations. Applying to a job or service through Untapped does not guarantee acceptance, placement, or any particular outcome. We serve as a connection tool — final decisions regarding employment or service enrollment are made by the respective employers and service providers.

We make reasonable efforts to present accurate and up-to-date listings, but we do not warrant the accuracy, availability, or legitimacy of any third-party job or service posting sourced from the web.

AI Usage & Profile Matching

Untapped uses artificial intelligence to enhance your experience. Our AI features are powered by Google Gemini, a third-party AI service provided by Google LLC. Specifically, AI is used for:

  • Profile Matching: Analyzing your profile information — including housing status, justice-impacted status, personal background, and other details you provide — to match you with relevant job opportunities and services.
  • Resume Building: Helping you create and optimize your resume based on your experience and goals.
  • AI Chatbot: Providing conversational support, guidance, and coaching through our in-app AI assistant.
  • Case Plan Support: Assisting caseworkers in analyzing your needs and building personalized case plans to support your goals.

What Data Is Sent to Google Gemini

When you use AI-powered features in Untapped, the following data may be sent to Google Gemini for processing:

  • Messages you type in the AI chatbot
  • Profile information you provide (name, work history, skills, housing status, justice-impacted status, and other personal details)
  • Resume content during AI-assisted resume building
  • Case plan details shared between you and your caseworker when AI-assisted analysis is used

Who receives this data: This data is sent to Google LLC via their Gemini AI API. Google processes this data solely to generate AI responses for your use within Untapped. Google's use of this data is governed by their Privacy Policy and Gemini API Terms of Service.

Your permission: By using any AI-powered feature in Untapped, you consent to your data being sent to Google Gemini as described above. You may choose not to use AI features if you do not wish to share data with Google. Using the app's non-AI features (job browsing, service browsing, direct messaging with caseworkers) does not send any data to Google.

AI-generated suggestions and matches are tools to assist you — they are not guarantees and should not be considered professional legal, medical, or financial advice. Always use your own judgment when making decisions.

How We Use Your Data

We take your privacy seriously. Here's exactly how your data is used:

  • Matching & Recommendations: Your profile information is used by our AI solely to match you with better jobs, services, and resources.
  • Caseworker Communication: Certain information from your profile may be shared with your assigned caseworker or social worker to help write, analyze, and build your case plan.
  • Product Improvement: Untapped uses aggregated and anonymized data to understand trends, improve outcomes for the communities we serve, and make decisions about product features, enhancements, and new capabilities.
  • Conversation Data: AI chatbot conversations and messaging history are maintained to improve your experience and enhance our platform — they are not shared externally.

What we do NOT do with your data:

  • We do not sell your personal data to anyone
  • We do not share your data with third-party advertisers or data brokers
  • We do not report your information to law enforcement, parole, probation, or immigration authorities
  • We do not use your data for any purpose other than helping you and improving our platform

For full details on data handling, please review our Privacy Policy.

User Conduct

You agree to use Untapped respectfully and in accordance with all applicable laws. You agree not to:

  • Harass, threaten, or discriminate against other users, caseworkers, or staff
  • Provide false or misleading information in your profile or applications
  • Use the platform for any unlawful purpose
  • Attempt to access another user's account or data
  • Interfere with or disrupt the platform's functionality
  • Use the AI chatbot to generate harmful, abusive, or illegal content

We reserve the right to suspend or terminate accounts that violate these guidelines.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you believe your account has been compromised, contact us immediately at support@untapped.io.

SMS/Text Messaging Terms

Untapped facilitates SMS/text messaging between users and their assigned caseworkers and social workers. By opting in to SMS communications from ConConnect Holdings Corporation DBA Untapped App, you agree to receive text messages related to account notifications, service updates, case plan communications, job alerts, caseworker messages, community resources, and support.

SMS messages are delivered through Twilio Inc., our messaging infrastructure provider.

  • Message Frequency: Message frequency varies based on your activity, caseworker communication, and preferences.
  • Message & Data Rates: Message and data rates may apply. Please contact your carrier for details about your plan.
  • Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages.
  • Help: Reply HELP for help or contact us at support@untapped.io.
  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
  • SMS Data Privacy: We do not share your SMS consent data, phone numbers, or any information collected through SMS opt-ins with any third parties for marketing purposes.

For information on how we handle your data, please review our Privacy Policy.

Content Guidelines

Content you share — including profile information, messages, and any uploads — must be truthful, respectful, and appropriate. We reserve the right to remove content that violates our community guidelines or these terms.

Intellectual Property

All content, features, and functionality of the Untapped platform — including but not limited to text, graphics, logos, AI models, and software — are owned by ConConnect Holdings Corporation and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the platform without our written consent.

Limitation of Liability

Untapped provides services "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee:

  • That you will receive a job offer or service placement through our platform
  • The accuracy or completeness of third-party job or service listings
  • Uninterrupted or error-free operation of the platform
  • The accuracy of AI-generated suggestions, matches, or content

To the fullest extent permitted by law, ConConnect Holdings Corporation shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Untapped.

Termination

We may suspend or terminate your account at our discretion if you violate these terms. You may delete your account at any time by contacting us at support@untapped.io. Upon termination, your right to use the platform ceases immediately. We may retain certain data as required by law or for legitimate business purposes as described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will revise the "Last updated" date below and notify you through the app or via email. Continued use of Untapped after changes are posted constitutes acceptance of the revised terms.

Contact Us

If you have questions about these terms, please contact us at legal@untapped.io

Last updated: April 2026