Privacy Policy

Effective Date: 08/29/2025

At Untapped Solutions, we’re committed to protecting your privacy and treating your data with respect. Our platform — including the Untapped mobile app, life assistant (Untapped Intelligence), and social network — is designed to empower underserved communities, not exploit them. This Privacy Policy explains how we collect, use, and safeguard your information now and in the future as our services grow.

1. Eligibility & Age

Untapped is intended for individuals 16 years or older (or the local age of consent in your region). We do not knowingly collect data from children. If we discover information from a user under this age, we will delete it promptly.

2. Information We Collect

We may collect:

• Account information: name, email, phone number, photo, profile details, skills, goals, and barriers you share.

• Activity data: jobs applied to, services accessed, courses completed, and interactions with caseworkers or community posts.

• AI Assistant interactions: conversations with “Sheryl” or “Keith” (or other AI assistants), used to provide personalized support and improve our services.

• Community content: posts, comments, and group participation in the Untapped feed or chats.

• Device and usage data: app logs, device type, and analytics to help us improve functionality.

• Optional sensitive data: health, education, justice history, or housing needs — only if you choose to provide it.

3. How We Use Your Information

We use your data to:

• Deliver personalized job, service, education, and wellness recommendations.

• Power the AI Life Assistant to provide real answers, reminders, and guidance.

• Connect you with caseworkers, mentors, or community support.

• Improve features, develop new tools, and ensure platform safety.

• Share anonymized, aggregated data with trusted partners (for reporting or funding purposes) — never identifiable personal data without consent.

4. Community Guidelines & Content

• Content you share in public feeds or groups may be visible to other users.

• We may remove harmful, discriminatory, or abusive content to keep the community safe.

• Violations of our Community Guidelines may result in account suspension or removal.

5. Data Sharing & Third Parties

We do not sell your data.
We may share limited information with:

• Employers & service providers — only if you choose to apply or connect.

• Caseworkers & nonprofits — if your organization uses Untapped CRM to support you.

• Vetted partners — when offering educational, health, or housing opportunities.

• Third-party integrations — when you connect to outside services (e.g., job boards, healthcare providers, training partners). Their privacy policies will apply.

• Legal & compliance purposes — when required by law or to protect platform integrity.

6. Cookies & Tracking

If you use Untapped on the web, we may use cookies and analytics to:

• Improve performance

• Understand usage trends

• Personalize your experience

You can manage or disable cookies in your browser settings.

7. Data Retention

We keep personal data as long as your account is active or as needed to provide services. You may request deletion at any time by contacting us at privacy@untappedsolutions.com.

8. International Users

If you access Untapped from outside the U.S., your information will be processed and stored in the United States, where data protection laws may differ from your region.

9. AI Transparency & Training

• You will always know when you’re interacting with an AI (Sheryl, Keith, or others).

• Conversations with AI assistants may be reviewed in anonymized form to improve accuracy and support features.

• We never sell this data or tie it back to your identity.

10. Your Choices & Controls

• Access & update: You can view and edit your profile at any time.

• Delete: You may request account deletion and data removal.

• Privacy settings: Control what’s public, private, or shared with caseworkers.

• Opt-out: You may choose not to share certain data, but this may limit some features.

11. Data Security

We use encryption, secure servers, and continuous monitoring to keep your information safe. No system is 100% secure, but we take every reasonable step to protect your data.

12. Future Features

As Untapped grows, we may add new tools such as healthcare access, financial tools, or expanded community networks. If new data types are collected, we will update this Privacy Policy and provide clear notice and choices.

13. Contact Us

If you have questions about your data or this Privacy Policy, contact us at:
📧 privacy@untappedsolutions.com